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You acknowledge and agree that the material and content contained on the Website is made available to you for your personal and non-commercial use and that you may only download such material and content for the purpose of using the Website to a single personal computer. Furthermore you acknowledge and agree that any other use of the material and content of the Website is strictly prohibited and you agree that it is strictly prohibited to (or to assist or facilitate any third party to) copy, reproduce, transmit, modify, publish, display, distribute, commercially exploit or create derivative works of material and/or content from the Website without our written permission and is a violation of our intellectual property rights.
4. Basis of Sale
All orders that you place on the Website will be subject to acceptance in accordance with these terms and conditions.
The following is required to create a contract between you and us:
Please follow the simple onscreen instructions taking you through the process of placing an order on the website. You place the order for your products by pressing " Confirm Order" on the "Order conformation page", in doing so you offer to buy the Goods at the prices indicated as well as any applicable delivery charges.
An order acknowledgement email will be sent to you detailing the products you have ordered. Please note that this email is merely an acknowledgement of your order and not an acceptance or confirmation of your order by Touches Home Interiors.
The acceptance of your order and the completion of the contract between you and us will take place on dispatch of the products unless we have notified you that we do not accept your order or you have cancelled it. Non-acceptance of an order by us will occur if: the ordered product is out of stock or unavailable; we identify a pricing or product description error; or we are unable to obtain authorisation for your payment.
We reserve the right to withdraw any Products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any Product from this Website whether or not that Product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
To be eligible to purchase Products on this Website and lawfully enter into and form contracts on this Website under English law you must: be over 18 years of age; register by providing your real name, phone number, email address, payment details and other requested information; provide a valid delivery address in the United Kingdom; (Please note that PO box numbers, hotels and temporary accommodation addresses are not acceptable); and possess a valid credit or debit card issued by a bank acceptable to us.
Please note that any acceptance of an order placed from outside the United Kingdom is not valid.
5. Cancellations, Returns and Refunds
5.1 Cancellations
You have the right to cancel your order at any time before you receive it. Contact us on info@touches-interiors.co.uk or 0845 072 8480.
5.2 Returns/Refunds
By Post/online: Products can be returned to :
Country Living Interiors,C/o Fron Goch Garden Centre, Pant Road, Caernarfon, Gwynedd. LL54 5RL.
When we receive the products by post, please ensure you package and label them correctly so that they are not lost or damaged in transit. Products will remain your responsibility until we receive them.
Iitems purchased exclusively via ‘Distance Communication’ may be returned by informing us within 7 Days commencing from the day after receipt of the Products that you wish to return them.
If item/s have been despatched or delivered it must be kept in perfect condition and will be collected by our nominated carrier. A non-refundable collection fee of £16.00 will be charged.
Defective Products
If you believe any of our Products be of an unsatisfactory quality please contact us immediately on info@touches-interiors.co.uk or 0845 072 8480.
6. Delivery
1. Essential Checks Before Ordering
It is your responsibility to ensure that the Furniture Products you have ordered will fit into the room for which they are intended, that they will fit through all access points to the room, and that there is sufficient access for a delivery vehicle to reach the delivery address, as fees for redelivery and cancellation may apply.
Delivery Charges and Carriers – see our “Delivery” page.
Delivery Times
1. Delivery dates and weeks are not guaranteed but we will do our utmost to ensure Products are delivered by the stated date or within a reasonable period thereafter.
2. We shall not be liable for delays or failure in delivery because we cannot gain access to the delivery address on the agreed delivery date or because of other circumstances beyond our reasonable control.
3. Specific delivery times and days cannot be agreed at any time in the order process.
7. Risk & Property
We carry the risk of loss or damage to the Products until you receive them. The Products will pass to you when you have received them and have paid us in full. Until payment has been made in full we may ask you to return the Products to us at any time. If you return the Products to us for any reason, they will become our property and be at our risk from the time at which we receive them.
8. Product use
All our products are designed to meet domestic use.
9. Product Descriptions, Colours and Unique Features
Every effort is made to ensure that the Products we supply correspond as closely as possible to the samples shown in our shops or displayed in our catalogues and on this Website but they might not be exactly the same.
No responsibility can be accepted for these slight variations, which all add to the unique features of our Products including but not limited to the following:
1. 13.1 On fabric the shade will inevitably vary slightly from one printing batch to another.
2. 13.2 Fabric patterns are not matched unless expressly stated otherwise. There is a 5% allowance on alignment.
3. 13.3 On certain leather finishes there may be shade variations, and the small blemishes found in the leather are a unique characteristic of a natural material and not a defect or weakness. Scratches and marks may occur through everyday use, and seat covers will mould to body shapes which is a feature of natural leathers.
4. 13.4 Many of our Furniture Products are individually hand finished and therefore there may be some slight differences between batches.
5. 13.5 Some of our Products are hand finished to look distressed. Distressing will vary from Product to Product and is a unique design feature and not a defect.
6. 13.6 All measurements are approximate, please allow +/- 2cm variance on sizes stated.
7. 13.7 At times it may be necessary to make changes to the internal specifications of our products and we reserve the right to make such changes.
8. 13.8 Some larger Self-Assembly pieces will require two people to assemble.
Every reasonable effort on this website is made to ensure the accuracy of colour reproduction, colour may vary in accordance with the settings of your monitor, software, or printer.
10. Prices and Charges
All prices are in Pounds Sterling inclusive of VAT at the current rates but excluding delivery charges.
All reasonable care is taken to ensure that the prices shown are correct at the time of publication including VAT. If an error has been made, we or you may cancel the order in relation to some or all of the Goods as indicated under "Cancellation".
It may be necessary to raise our prices in certain circumstances, e.g. if component costs increase or currency conversions change materially.
Touches Home Interiors will use all reasonable care to ensure that all product information, promotions and pricing including VAT displayed on this website are correct and up to date at the time an order is placed online. It may be necessary to raise our prices in certain circumstances, e.g., if component costs increase or currency conversions change materially or an incorrect price may be displayed on the website due to inter alia administrative or computer errors. Therefore, the price for Products you order will be the price confirmed to you soon after you place your order. In the event that the actual price of the product is higher or lower than the price indicated on the website at the time your order is placed, for whatever reason, Touches Home Interiors retains the discretion to contact you as soon as possible to inform you of this error and you may then elect to cancel your order or continue with the order at the correct price informed to you. If we are unable to contact you within seven (7) days from the date you place your order under these circumstances, we will deem the order as cancelled. In the event of a cancellation, you will be entitled to a full refund for your order only. This is in addition to the terms and conditions under the Cancellation policy
All prices shown on the website are in pounds sterling inclusive of VAT. Prices exclude delivery charges and any other charges where appropriate. Please refer to the Delivery section for full terms and conditions on delivery charges.
11. Payment Methods
You may pay using Visa, MasterCard, Maestro or Paypal
You confirm that the credit or debit card that is being used is yours.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
12. Website Content
We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was uploaded onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy. Please note that in the event that an error is identified non-acceptance of an order by us may occur, subject to your statutory rights.
13. Linked Sites
Unless specifically provided, we make no representations whatsoever about any other websites which you may access through our website or which may link to our website. When you access any other website you understand that it is independent from us and that we have no control over the content or availability of that website. In addition, a link to any other site does not mean that we endorse or accept any responsibility for the content, or the use of, such a website and shall not be liable for any loss, damage or offence caused or alleged to be caused by or in connection with use of or reliance on any content, goods or services available on or through any other website or resource. Any concerns regarding any external link should be directed to its website administrator or web master.
14. Amendments to these Terms & Conditions
We reserve the right to amend these terms and conditions at any time. Any such amendments will take effect when posted on the Website and it is your responsibility to read the terms and conditions on each occasion you use the Website and your continued use of the Website shall signify your acceptance to be bound by the latest terms and conditions.
15. Intellectual Property
You recognise and agree that all copyright, database rights, trademarks and all other intellectual property rights in all material and/or content of this Website is the owned by Country Living Interiors trading as Touches Home Interiors or our licensors and shall remain at all times vested in us or our licensors as expressly authorized by us or our licensors.
16. Indemnity
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.
17. Disclaimer
The Website and its contents are provided "as is" and without representation, term, condition or warranty of any kind either express or implied (and whether implied by law, custom or otherwise) in respect of the Website and/or its contents we disclaim all representations, terms, conditions and warranties including but not limited to, as to satisfactory quality, merchantability, fitness for purpose, title and non-infringement of intellectual property rights to the fullest extent permissible under applicable law we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. In addition, we exclude any representation or warranty that the information and/or facilities accessible via this Website are accurate, complete or current, or that the Website will be free of defects including, but not limited to viruses or other harmful elements. The user of the Website assumes all costs and risks arising as a result of its use of the Website. We will use reasonable endeavours to verify the accuracy of any information on the Website but we make no representation or warranty of any kind express or implied in relation to its accuracy regarding the contents or availability of the Website or that it will be free from errors or that the errors will be corrected, or that the Website or the server are free from viruses or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website and we accept no liability whatsoever for any loss or damage from action taken in reliance on material or information contained on the Website.
18. Liability and Warranties
Nothing in the terms and conditions in any way limits our liability for death or personal injury caused by our negligence or by fraud.
We shall not be liable for any economic losses (including without limitation loss of profits, revenue, business, contracts, management time, data or anticipated savings) nor for any loss of goodwill or reputation nor for any indirect loss whether arising in contract or tort (including negligence) or pre-contractual or other representations (except for fraudulent or negligent misrepresentation) or otherwise even if advised of the probability of such damage or where it was foreseeable. Except in the event of death or personal injury, in no event shall our liability under these terms and conditions exceed the amount paid or payable by you for the Products or Goods. This does not affect your statutory rights as a consumer, nor does it affect your rights of cancellation.
We shall take all reasonable precautions to keep the details of your order and payment secure, except where we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.
19. Data Protection and Privacy
In addition to allowing us to check your creditworthiness and process your orders, the personal data you submit, and our records of your visits to the Site, will be used to monitor and improve our service to you, and for marketing purposes. We may send you, brochures, leaflets and catalogues displaying our products and services, and may telephone you in order to tell you of promotional offers, to discuss account details or for market research.
We will respect the privacy of your personal data, and will comply with all relevant and current data protection legislation. We will not disclose your personal data to anyone, unless required to do so by a court of competent jurisdiction.
If you wish to update or delete your personal information, or if you prefer that we do not email you to tell you of promotional offers. Please contact us.
20.Risk and Title
No order is binding on you or Touches Home Interiors until we have accepted it. All title and ownership to the ordered Goods will pass to you from the moment they are dispatched by us to the postal service, or to our carriers, or on payment in full by you of the price of the Goods and any delivery charge (if applicable); and risk will pass on delivery.
21. Entire Agreement
You confirm that, in agreeing to accept these terms and conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these terms and conditions and you agree that you shall have no remedy in respect of any representation.
22. Severance
If any provision contained in these terms and conditions is considered by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not effect the other terms and conditions which shall remain in full force and effect.
23. Assignment
You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party without our written consent. We reserve the right to transfer, assign, novate or subcontract any of our rights or obligations under these terms and conditions or any related contract to any third party.
24. Waiver
A failure by us to exercise or enforce any right conferred upon us by these terms and conditions shall not be deemed to be a waiver of such right or operate so as to bar the exercise or enforcement thereof at any subsequent time or times.
25. Governing Law
The terms and conditions shall in all respects be governed by the laws of England and all disputes will be subject to the exclusive jurisdiction of the English courts.
Touches Home Interiors reserves the right to amend these terms and conditions from time to time where it reasonably considers it necessary to do so.
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an1. Definitions
"Cookies" means small files which are stored on your computer's hard drive to identify your preferences and your computer. We use cookies to operate our processes, to obtain general statistical information about users and to store information about your shopping session and to identify your computer;
'Goods' means the goods displayed for sale on the Website. It may also include any service that comes with the goods;
'Distance Communication' means purchases exclusively made via telephone, fax, mail order and/or the Country Living Interiors website;
'Furniture' means beds and cabinet items made to your order such as wardrobes, chests of drawers, bedside tables, tables, and non-upholstered chairs, floor mirrors and includes Self-Assembly Products which are not available to ‘Take Home’.
'Personal Information' means the details you provide on registration;
'Product or Products' means Country Living Interiors good(s) displayed for sale on the Website;
'Website' means the website located at www.touches-interiors.co.uk;
‘Working Day(s)’ means any day other than a Saturday, Sunday or any day which is a public holiday;
'we', 'us', 'our' means Touches Home Interiors Limited & Country Living Interiors;
'you', 'your' means the customer.
2. Ownership
The Website is an official website of Touches Home Interiors Limited and the copyright and the database rights are owned by Touches Home Interiors Limited. The Website and all intellectual property rights (including but not limited to rights in the website as a database) in its text, design d graphics belong to Touches Home Interiors Limited.
Country Living Interiors is a trading name of Touches Home Interiors Limited.
Company Registered in England and Wales No. 6089871
Shop and Office Address:
Touches Home Interiors Ltd
C/o Fron Goch Garden Centre,
Pant Road,
Caernarfon,
Gwynedd.
LL54 5RL
Registered Office :
Touches Home Interiors Ltd
San Remo,
13 Trinity Square,
Llandudno,
LL30 2RB
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