what happens if I am out when you deliver?
All of our deliveries will need to be signed for. If you think you might be out, you can add alternative delivery instructions such as a neighbour or work address when you place your order. If you're out when we try to deliver, your parcel will be returned to the depot and the driver will leave you a card explaining where your parcel is and what to do next. Please note that they will try a delivery the next day and if this is also unsuccessful they will return it to the depot where it is your responsibility to collect it. After that it will be returned to us and delivery will have to be charged again.
Do you ship abroad and if so, what's the delivery charge?
Generally, due to the nature of alot of our products and the risk to damage we don't ship abroad. However from time to time with items that are unbreakable we do consider it. So if you would like us to, email a list of what youíre after and we'll be happy to get you a quote so that you can make your mind up before you commit. We do however ask you to bare in mind that due to the nature of buying abroad and costs involved we will only ship abroad if you are sure you want the product and have visited our shop as returns are not accepted with this service.Naturally, cost of shipping abroad is dependent on what you intend to buy.
If I buy multiple items for example, a tea, coffee & sugar set, rustic heart & doorstop do I pay for postage for each?
No, you can order as many accessories as you like and only pay for one postage of £5.00 for mainland UK. If you order over £100.00 delivery to mainland Uk is free so itís worth buying all your bits and pieces at once or maybe top up an order with a few gifts to get the reduced postage.
I donít think the item I have received is the same colour as the one on the website. What do I do?
Every effort is made to ensure that the Products we supply correspond as closely as possible to the samples shown in our shops or displayed in our catalogues and on this Website but they might not be exactly the same. No responsibility can be accepted for these slight variations, which all add to the unique features.
If I buy something that doesn't look quite right once I receive it, can I return it?
No problem at all. Please either email me or call with the problem. All goods sold are covered by the Consumer Protection (Distance Selling) Regulations, which allow for a seven day 'cooling off' period during which you may cancel your order (in writing) by sending us a letter or e-mail at any time up to and including the seventh working day after the day on which you received your purchase.
I cannot find what I am looking for?
A friendly, personal and efficient service is important to us. If you struggle to use this site let us know so that we can improve it. If you canít find what you are looking for on the website please give us a call and we will attempt to source whatever you need for your project.
Change Of Heart
We appreciate that you may have a change of heart when purchasing, however, there are a few pointers that we would like to mention before you call us.
Please ensure that the goods are
*in perfect, re-saleable condition (this does also include the product packaging and instructions etc.)
If there are any incomplete items returned to us, we will not be able to refund you. You will be held responsible for any other charges provided to you in connection with your order, for example, delivery charge.
Please notify us within 7 days from receipt of your order.
Goods must be returned to Country Living Interiors (please see address below) within 7 days after date of receiving the item, for a full refund or exchange.
Please note: We cannot refund postage costs.
Items Lost When Returning
Please note that for any items returned to us it is your responsibility to make sure we receive them. Touches Home Interiors does not accept any responsibility for any lost parcels. We recommend that you use a secure and track able service which is offered by the Post Office.
Faulty goods - Where the fault is due to manufacturing defect, goods will be exchanged or refunded.
Damaged goods must be reported to Contry Living Interiors within 48 hours of receiving the goods. After this time we cannot accept responsibility for damage reported.
Can I cancel my order?
Your Right to Cancel: you may cancel your order (once accepted by us), for any reason, up to the point of despatch. If you do cancel your order within this time any payments made by you will be refunded in full within 30 days.
How quickly do you post orders out?
If the product is in stock we will endeavour to get it out to you within 48 hours. But please allow up to 10 days for delivery.
If the product is out of stock we will notify you of this and an estimated time when it will be back in stock. As soon as a product is back in stock we will dispatch it immediately and inform you of the status.
Can I order over the phone?
Yes of course, our order number is 0845 072 8480 and is available between 8.30am and 4:30pm Monday to Friday. If we don't answer you call immediately please leave a message and phone number and we will get back to you as soon as possible.
After receiving the parcel, I opened the parcel briefly and did not notice the damage until removing it fully out of the box later on. I know it is after the 7 working days policy, however, what shall I do now?
Unfortunately, our policy requires that any damaged/missing/faulty items MUST be reported within this time in order to receive a replacement/refund. We recommend that our customers fully check all their products upon receiving them and contact us if they notice any problems.
I have taken the item out from the box and assembled it and now I have realised that I measured the item incorrectly?
As our policy states, goods can only be returned if in the original re-saleable condition, this means that any used or assembled items are not eligible to be returned to us.
We wish to return an item for a refund, although I have not got the original packaging?
Unfortunately, without having the original packaging included with the product, this will affect the return as it makes the item non-returnable. This is due to us being unable to resale the item onto other customers.
How will my item be packaged?
It's worth mentioning that we re-use old boxes for your parcel - we hate waste and environmentally it makes sense too! However, If you let us know that your order is a gift then we'll gladly package it beautifully for you, taking off any irravent costing information so you can delivery it to the recipient beautifully.
I returned the vase that I purchased; However, I was made aware that they arrived damaged. Where do I stand?
While we do understand the difficulties of posting fragile items, unfortunately we cannot accept responsibility for damages during transit from the customer to ourselves. We recommend that our customers use an appropriate postal service to ensure the return happens successfully and the item is covered in case of damage.
I purchased an item from your website, however, it has developed a fault. I know you have a 28 day policy. What shall I do?
If the item becomes faulty, then contact our contact us directly on 0845 072 8480 for further advice.
What if I can't return an item?
If for any reason you are finding it difficult to return an item, then it is possible for us to arrange a collection for you. The collection would be made using City Link or an appropriate courier and can be arranged to take place any weekday when someone is in to meet the driver. This service costs £16.00, which will be charged prior to the collection being arranged.
Please call us on 0845 072 8480 if you want to use this service. Note that collection will be made during normal office hours and drivers cannot be time specific, someone has to be in to dispatch the items, failure to do this will result in a recharge for the customer. Please note: this service is only for accessory items, the cost of retrieving heavy, bulky items will be charged at the rate of the postage paid.
Country Living Interiors
C/o Fron Goch Garden Centre,
Please Note That
You will be responsible for the item/s until they reach us. For your own protection, we suggest you use a secure despatch method, which requires a signature upon delivery, such as Royal Mail First/Second Class (Recorded Delivery).
These terms do not affect your statutory rights and are in addition to Distance Selling Regulation requirements. Please see our full terms & conditions.
Still Not Found The Answer?
Still not found the answer to your question? Get our help. Please feel free to contact us on 0845 072 8480 or email firstname.lastname@example.org.
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